Refund Policy

Refund Policy

At Lebanon Shop, we strive to ensure that you are completely satisfied with your purchase. However, if you are not satisfied, we offer a clear refund policy to help you. Please read the following terms carefully:

1. Eligibility for Refund

To be eligible for a refund, the following conditions must be met:

1. The product must be unused, in its original packaging, and in the same condition that you received it.
2. The request for a refund must be made within 7 days of receiving the product.
3. Proof of purchase (e.g., receipt, order number) is required to process the refund.

2. Non-refundable Items

Certain items are non-refundable, including but not limited to:

1. Custom-made or personalized products.
2. Items that have been opened or used, unless they are defective.
3. Digital downloads or services once they have been accessed.

3. Refund Process

To request a refund, please contact our customer service team at info@almirsystem.com with your order number and the reason for the refund. We will review your request and, if eligible, guide you on how to return the product.

Once we receive the returned product, we will process the refund to your original method of payment. Please note that refunds may take 7-14 business days to reflect in your account depending on your payment provider.

4. Shipping Costs

Refunds do not include shipping fees, unless the item is defective or incorrect. In cases of faulty or incorrect items, we will cover the cost of return shipping.

5. Exchanges

If you wish to exchange an item, you can follow the same process as a refund. Upon receiving the returned item, we will issue a store credit or send out a replacement product, depending on stock availability.

6. Defective or Incorrect Items

If the product you received is defective or not as described, please contact us immediately. We will arrange for a return and a full refund, including shipping costs.

Contact Information:

1. Mobile Phone: +961 71 951 399
2. Email: info@almirsystem.com