Return Policy

Return Policy

At Lebanon Shop, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a return policy that allows you to return most items. Please read the following terms carefully:

1. Eligibility for Return

To be eligible for a return, the following conditions must be met:

1. The product must be returned within 7 days of receiving it.
2. The item must be unused, in its original packaging, and in the same condition that you received it.
3. A valid receipt or proof of purchase (order number) must be provided.

2. Non-returnable Items

The following items are non-returnable:

1. Custom-made or personalized products.
2. Items that have been opened, used, or damaged after receipt.
3. Perishable goods such as food, flowers, or hygiene products.
4. Digital downloads or services.

3. Return Process

To initiate a return, please contact our customer service team at info@almirsystem.com with your order number and the reason for the return. Our team will provide you with a return authorization and details on how to return the product.

You are responsible for the shipping costs of returning the item unless the item is defective or incorrect.

4. Inspection and Refund

Once we receive the returned item, it will be inspected to ensure it meets our return conditions. If your return is approved, a refund will be processed to your original method of payment. Please note that the refund may take 7-14 business days to reflect in your account.

5. Exchanges

If you wish to exchange an item for a different size, color, or model, please contact us for further instructions. In most cases, exchanges are processed once the original item has been returned and inspected.

6. Defective or Incorrect Items

If the item you received is defective or not as described, please contact us immediately. We will arrange for a return and full refund, including return shipping costs.

Contact Information:

1. Mobile Phone: +961 71 951 399
2. Email: info@almirsystem.com